Returns Policy

At THANDOREXIA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, our returns policy is here to assist you.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Items must be unworn, unwashed, and undamaged.
• Items should be in their original packaging with tags attached.
• Receipt or proof of purchase must be provided.

Non-returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Intimate apparel and swimwear
• Custom or personalized orders

Return Process

1. Contact our support team via email at [email protected] with your order number and details of the item you wish to return.
2. Our support team will guide you through the return process and provide you with a return authorization number.
3. Package the item securely and include the return authorization number inside the package.
4. Ship the item to our returns address: THANDOREXIA Returns, 123 Fashion Ave, Suite 456, Miami, FL 33101, USA.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures that the item is reserved for you and delivered as quickly as possible.

Need More Help?

For any further questions regarding our returns policy, please do not hesitate to contact us at [email protected].